Privacy policy

We would like to inform you below about the processing of personal data in the context of the use of our Internet pages. Responsible

The person responsible for these Internet pages is TRIXIE Heimtierbedarf GmbH & Co KG (Industriestr. 32, 24963 Tarp). Further information about our company and the persons authorized to represent it can be found in our imprint. What data is processed?

Legal basis for data processing In order to be able to offer you our website and the associated services, we process personal data on the basis of the following legal basis:

- Consent (Art. 6 para. 1 lit. a) DSGVO) - for the fulfillment of contracts (Art. 6 para. 1 lit. b) DSGVO - based on a consideration of interests (Art. 6 para. 1 lit. f) DSGVO) - for the fulfillment of a legal obligation (Art. 6 para. 1 lit. c) DSGVO).

We will refer to the relevant terminology in connection with the respective processing so that you can classify on which basis we process personal data.

If personal data is processed on the basis of your consent, you have the right to revoke your consent at any time with effect for the future.

If we process data on the basis of a balance of interests, you as the data subject have the right to object to the processing of personal data, taking into account the requirements of Art. 21 DSGVO.

Access data When you visit our website, personal data is processed in order to display the content of the website on your terminal device.

In order for the pages to be displayed in your browser, the IP address of the terminal device you are using must be processed. In addition, there is further information about the browser of your end device.

We are obliged by data protection law to also ensure the confidentiality and integrity of the personal data processed with our IT systems.

For this purpose and out of this interest, the following data is logged on the basis of a balancing of interests:

- IP address of the calling computer (for a maximum of 30 days) - operating system of the calling computer - browser version of the calling computer - name of the retrieved file - date and time of the retrieval - amount of data transferred - referring URL.

The IP address is deleted after 30 days at the latest from all systems used in connection with the operation of these Internet pages. We can then no longer establish a personal reference from the remaining data.

The data is also used to identify and correct errors on the Internet pages.

Contact form We offer a contact form on our website which you can use to request information about our products or services or to make general contact. We have marked the data that is absolutely necessary for you to answer a request as mandatory fields. Information on other data fields is voluntary.

We need this information to process your request, to address you correctly and to send you a reply. In the case of specific inquiries, data processing is carried out to fulfill a contract or to initiate a contract. In the case of general inquiries, processing takes place on the basis of a balancing of interests.

Inquiries received via the contact form on our website are processed electronically by us in order to respond to your inquiry. In this context, other persons or departments and possibly third parties may also become aware of the form contents that you have sent.

The transmission of form data via the Internet is carried out using encrypted connections.

Cookies Cookies are used on our Internet pages. Cookies are small pieces of text information that are stored in your end device via your browser. The cookies are necessary to enable certain functions of our Internet pages.

In addition to session cookies, which are automatically deleted by your browser immediately after you have finished visiting our website, we also use persistent cookies, which are not automatically deleted after you have finished visiting our website.

You have the option of preventing the setting of cookies by making the appropriate settings in your browser. However, we would like to point out that the use of our Internet pages may then only be possible to a limited extent. Cookies do not install or start any programs or other applications on your computer.

The use of cookies is based on a consideration of interests. Our interest is the user-friendly visit of our Internet pages.

In order to be able to save your settings, we use the following cookies:

trixieWebshopCookieSettings Storage period: 1 year Based on this stored information, it is possible for us to take your cookie settings into account and adapt our Internet pages accordingly.

Within this cookie we distinguish between three cookie categories:

Required cookies

sid / sidb2b / sidcms / sidpos / sidheimtierbedarf Storage period: end of session These cookies are so-called session cookies and are absolutely necessary for the operation and function of our website.

Determination of geolocation/language We use a service from ipapi.com, to determine the geolocation/language via the IP. The use is based on a balance of interests, which should help to correctly display country-specific price recommendations.

The providing company is based in Austria and thus falls under the EU-DSGVO.

Functional cookies

Google Maps Google Maps is used in the interest of an appealing presentation of our online offers and easy location of the places we indicate on the website. This constitutes a legitimate interest according to Article 6 (1) f) DSGVO. Independently of this, when you visit our website for the first time, we will also ask you for consent to use Google Maps and to use any cookies for this service. The Google Maps service is offered by Google Ireland Limited. An adequate level of data protection for any transmission of personal data by Google Ireland Limited to Google servers in the USA is provided on the basis of the so-called EU standard contractual clauses in conjunction with an order processing agreement, so that an adequate level of data protection can be guaranteed.

Google reCAPTCHA When using forms, we use the reCAPTCHA service of Google Ireland Limited to protect against fraud and abuse attempts. The use of reCAPTCHA is in the interest of data security in the transmission of forms, since a distinction is made between input by natural persons and misuse by machine and automated processing. Nevertheless, we ask for your consent to use this service at the beginning of your visit to our website.

An adequate level of data protection for any transfer of personal data by Google Ireland Limited to Google servers in the USA is based on the so-called EU standard contractual clauses in conjunction with an order processing agreement, so that an adequate level of data protection can be guaranteed.

Marketing cookies

_ga Storage period: 2 years Contains a randomly generated user ID. This ID allows Google Analytics to recognize returning users on this website and to merge data from previous visits.

_gid Storage time: 24 hours Contains a randomly generated user ID. This ID allows Google Analytics to recognize returning users on this website and merge data from previous visits.

_gat Storage duration: 1 minute Certain data is only sent to Google Analytics a maximum of once per minute. The cookie has a lifetime of one minute. As long as it is set, certain data transfers are prevented.

Google Analytics The web analysis tool "Google Analytics" is used on this website if you have consented to the use of cookies to this extent. Google Analytics is a so-called web analysis service offered by Google Ireland Limited.

The information generated by the cookie about your use of this website may also be transmitted to and stored by Google on servers in the United States. Since we have activated the so-called IP anonymization on this website and concluded a corresponding order processing agreement with Google Ireland Limited, your IP address will, however, be truncated beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there.

An adequate level of data protection for any transfer of personal data by Google Ireland Limited to servers of Google in the USA takes place on the basis of the so-called EU standard contractual clauses in conjunction with an order processing agreement, so that an adequate level of data protection can be guaranteed.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

More information on data processing in connection with Google Analytics can also be found at: https://policies.google.com/privacy.

TLS encryption of e-mails The mail dispatch is transport-encrypted using the Office 365 service from Microsoft Corporation. We use this service on the basis of a balance of interests, as e-mail traffic with our customers should be protected from unauthorized third parties.

The appropriate level of data protection is guaranteed by the use of the so-called EU standard contractual clauses.

Notes on data processing in connection with Facebook and Instagram We use our Facebook fan page and our Instagram account to provide information about us and our products. And of course also to contact and communicate with Facebook and Instagram users.

Technically, the data processing is provided by Facebook. In this respect, we refer to the data protection information of Facebook.

However, according to the case law of the ECJ, there may be joint responsibility of Facebook and us for parts of the Facebook fan page. This processing then takes place on the basis of an agreement on joint processing, which can be accessed here. Purposes of the processing of personal data

We process the aforementioned data for the operation of our website and for the fulfillment of contractual obligations to our customers or the protection of our legitimate interests.

In the case of inquiries from you outside of an active customer relationship, we process the data for the purposes of sales and advertising. You can object to the use of your personal data for advertising purposes at any time. Voluntary data

If you provide data to us voluntarily, e.g. in forms, and this data is not required for the fulfillment of our contractual obligations, we process this data on the legitimate assumption that the processing and use of this data is in your interest. Recipients / passing on of data

As a matter of principle, data that you provide to us will not be passed on to third parties. In particular, your data will not be passed on to third parties for their advertising purposes.

However, we may use service providers for the operation of these Internet pages or for other products or services of ours. Here it may happen that a service provider obtains knowledge of personal data. We select our service providers carefully - especially with regard to data protection and data security - and take all measures required by data protection law for permissible data processing.

Data processing outside the European Union

Insofar as personal data is processed outside the European Union, you can find this in the previous explanations. Data protection officer

We have appointed a data protection officer. You can reach him as follows:

TRIXIE Heimtierbedarf GmbH & Co KG - Data Protection Officer - Industriestrasse 32 24963 Tarp.

Contact form Your rights as a data subject

You have the right to obtain information about the personal data concerning you. You can contact us for information at any time.

In the case of a request for information that is not made in writing, we ask for your understanding that we may require proof from you that you are the person you claim to be.

Furthermore, you have a right to rectification or deletion or to restriction of processing, insofar as you are entitled to this by law.

Finally, you have a right to object to processing within the scope of the law. The same applies to a right to data portability.

Deletion of data

We generally delete personal data when there is no need for further storage. A requirement may exist in particular if the data is still needed to fulfill contractual services, to check and grant or defend against warranty and, if applicable, guarantee claims. In the case of statutory retention obligations, deletion will only be considered after expiry of the respective retention obligation.

Right of complaint to a supervisory authority

You have the right to complain about the processing of personal data by us to a supervisory authority for data protection. Changes to this data protection notice

We revise this data protection notice when changes are made to this website or on other occasions that make this necessary. You will always find the current version on this website.

Status: 03.02.2021