We take the protection of your personal data very seriously and treat it confidentially and in accordance with the statutory data protection regulations as well as this privacy policy. This privacy policy applies to our mobile iPhone and Android apps (hereinafter the “APP”). It explains the type, purpose, and scope of data collection in the context of using the APP. Please note that data transmission over the internet may have security vulnerabilities. Complete protection of data from access by third parties is not possible.

(1) Controller

The controller responsible for data processing in connection with this APP is:

TRIXIE Heimtierbedarf GmbH & Co. KG
Industriestr. 32
24963 Tarp
Phone: +49 4638 2109-100
Email: info@trixie.de

“Controller” means the natural or legal person which alone or jointly with others determines the purposes and means of the processing of personal data (e.g., names, email addresses, etc.).

(2) Data Protection Officer

You can reach our Data Protection Officer at:

TRIXIE Heimtierbedarf GmbH & Co. KG – Data Protection Officer
Industriestraße 32
24963 Tarp
Phone: +49 4638 2109-100
Email: dst@trixie.de

General storage period for personal data

Unless otherwise specified or further detailed in this privacy policy, the personal data collected by this APP will be stored until you ask us to delete it, withdraw your consent to storage, or the purpose for data storage no longer applies. If there is a legal obligation to retain the data or any other legally recognized reason (e.g., a legitimate interest), the relevant personal data will not be deleted before the respective retention reason ceases to apply.

(3) Legal basis for storing personal data

Processing of personal data is only permitted if there is a valid legal basis for such processing. Where we process your data, this is regularly based on your consent under Art. 6(1)(a) GDPR and § 25(1) TTDSG, for the performance of a contract under Art. 6(1)(b) GDPR (e.g., when using in-app purchases or other paid APP features), or on legitimate interests under Art. 6(1)(f) GDPR, which are always balanced against your interests (e.g., in the context of advertising measures). The applicable legal bases are specified where appropriate in this privacy policy.

(4) Encryption

For security reasons and to protect the transmission of confidential content—such as requests you send to us as the APP operator or communication between APP users—this APP uses encryption. This prevents the data you transmit from being read by unauthorized third parties.

(5) Changes to this privacy policy

We reserve the right to change these data protection provisions at any time in compliance with the legal requirements.

The GDPR grants data subjects whose personal data we process certain rights, which we explain below:

(1) Withdrawal of your consent to data processing

Many data processing operations are only possible with your consent, which we will explicitly obtain from you before processing begins. You can withdraw your consent at any time. A simple notification by email to us is sufficient. The lawfulness of processing carried out prior to the withdrawal remains unaffected.

Right to object (Art. 21 GDPR)

Objection on grounds relating to your particular situation (Art. 21(1) GDPR): If we process your personal data on the basis of Art. 6(1)(e) GDPR (public interest) or Art. 6(1)(f) GDPR (legitimate interests), you have the right to object at any time on grounds relating to your particular situation. This also applies to profiling based on those provisions.

Objection to direct marketing (Art. 21(2) GDPR): If your personal data is processed for direct marketing purposes, you may object to such processing at any time. After receiving your objection, your data will no longer be used for advertising purposes.

(2) Right to lodge a complaint with a supervisory authority

In the event of violations of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority. The right to complain exists without prejudice to other administrative or judicial remedies.

(3) Access, deletion, and rectification

You have the right at any time to obtain free information about your stored personal data, its origin and recipients, and the purpose of data processing, as well as a right to rectification or deletion of this data. For this purpose—and for any further questions about personal data—you can contact us at any time at the address provided in the legal notice.

(4) Right to restriction of processing

You have the right to request restriction of the processing of your personal data. You can contact us at any time at the address provided in the legal notice. The right to restriction of processing applies in the following cases:

• If you contest the accuracy of your personal data stored by us, we usually need time to verify this. For the duration of the verification, you have the right to request restriction of the processing of your personal data.
• If the processing of your personal data was/is unlawful, you may request restriction of data processing instead of deletion.
• If we no longer need your personal data, but you need it for the establishment, exercise, or defence of legal claims, you have the right to request restriction of processing instead of deletion.
• If you have objected pursuant to Art. 21(1) GDPR, a balance must be made between your interests and ours. As long as it has not been determined whose interests prevail, you have the right to request restriction of processing of your personal data.

If you have restricted the processing of your personal data, such data may—apart from being stored—only be processed with your consent or for the establishment, exercise, or defence of legal claims, or for the protection of the rights of another natural or legal person, or for reasons of important public interest of the European Union or of a Member State.

(5) Right to data portability

You have the right to receive data that we process automatically on the basis of your consent or in fulfilment of a contract, in a commonly used, machine-readable format for yourself or a third party. Where you request the direct transfer of the data to another controller, this will only be done where technically feasible.

To provide our services via the APP, we require the following access permissions, which enable us to access certain functions of your device.

Photos/Media/Files

• Read USB storage contents
• Modify or delete USB storage contents

Storage

• Read USB storage contents
• Modify or delete USB storage contents

Camera

• Take photos and videos

Microphone

• Record audio

Wi‑Fi connection information

• Retrieve Wi‑Fi connections

Other

• Retrieve network connections
• Control light indicator
• Full network access
• Control vibration
• Prevent device from sleeping

Access to device functions is required to ensure the APP’s functionality. The legal basis for this data processing is our legitimate interest within the meaning of Art. 6(1)(f) GDPR, your consent within the meaning of Art. 6(1)(a) GDPR and § 25(1) TTDSG, and—where a contract has been concluded—the performance of our contractual obligations (Art. 6(1)(b) GDPR).

(1) General

When you use our APP, we collect the following personal data from you:

• First and last name
• Email address
• Usage data
• IP address
• Metadata

Processing of this personal data is required to ensure the APP’s functionality. The legal basis for this processing is our legitimate interest within the meaning of Art. 6(1)(f) GDPR, your consent within the meaning of Art. 6(1)(a) GDPR and § 25(1) TTDSG, and—where a contract has been concluded—the performance of our contractual obligations (Art. 6(1)(b) GDPR).

(2) Requests within the APP, by email, telephone, or fax

If you contact us (e.g., via a contact form within the app, by email, telephone, or fax), your request—including all personal data resulting from it (e.g., name, request)—will be stored and processed by us for the purpose of handling your inquiry. The processing of this data is based on Art. 6(1)(b) GDPR, insofar as your request is related to the performance of a contract or is necessary for carrying out pre-contractual measures. In all other cases, processing is based on your consent (Art. 6(1)(a) GDPR) and/or on our legitimate interests (Art. 6(1)(f) GDPR), as we have a legitimate interest in the effective handling of inquiries addressed to us. The data you send to us via contact requests will remain with us until you request deletion, revoke your consent to storage, or the purpose for data storage no longer applies (e.g., after your inquiry has been completed). Mandatory statutory provisions—especially statutory retention periods—remain unaffected. We do not share your data without your consent.

Storage period for such data: The personal data will be stored only for the period required and will be deleted at the latest upon request for deletion, unless statutory retention obligations prevent this.

(1) Scope of application

In addition to the requirements of the GDPR, we inform you pursuant to Regulation (EU) 2023/2854 (the “Data Act”) about the data generated through the use of our smart products in connection with the APP.

(2) Type of data generated

• Operational and status data of the device (e.g., feeding times, fill level, activation timestamps, error messages)
• APP usage data (e.g., control commands, timestamps, device ID, IP address)
• Personal data associated with your user account (e.g., email address, name, login information)

(3) Access to the data

You, as the user, have the right at any time to access the data generated by the device and the APP. The data is available via your user account in the APP and, upon request, in a commonly used machine-readable format (e.g., JSON, CSV).

(4) Disclosure to third parties

You can request at any time that the data be transferred to a third party designated by you. The transfer will be made without undue delay, free of charge or under fair, reasonable, and non-discriminatory (FRAND) conditions.

(5) Storage period

• Device data: stored locally on the device for up to 90 days.
• Cloud/App data: up to 24 months, unless deleted earlier or removed via your user account.

(6) Restrictions

Data sharing may be refused if the transfer would endanger trade secrets or the security of the device. In such cases, we will document the decision and inform you.

(7) Product-specific information

Product-specific information about our smart products can be found at www.trixie.shop.

Status: August 2025