We take the protection of your personal data very seriously and treat it confidentially and in accordance with the statutory data protection regulations and this privacy policy. This privacy policy applies to our mobile
iPhone and Android apps (hereinafter referred to as ‘APP’). It explains the type, purpose and scope of data collection in the context of APP use. We would like to point out that data transmission over the Internet may be subject to security vulnerabilities. Complete protection of data against access by third parties is not possib

(1) Responsible body
The responsible body for data processing in the context of this APP is:

TRIXIE Heimtierbedarf GmbH & Co. KG
Industriestr. 32
24963 Tarp

Telephone: +49 4638 2109-100
E-Mail: info@trixie.de

‘Responsible body’ is the body that collects, processes or uses personal data (e.g. names, e-mail addresses, etc.).

(2) Data protection regulations
You can reach our data protection officer at:

TRIXIE Heimtierbedarf GmbH & Co. KG
- Data Protection Officer -
Industriestraße 32
24963 Tarp

Telephone: +49 4638 2109-100
E-Mail: dst@trixie.de

General storage period of personal data

Unless otherwise stated or specified in this privacy policy, the personal data collected by this APP will be stored until you ask us to delete it, revoke your consent to storage or the purpose for data storage no longer applies. If there is a legal obligation to store the data or another legally recognised reason for storing the data (e.g. legitimate interest), the personal data concerned will not be deleted before the respective reason for storing the data no longer applies.

(3) Legal basis for the storage of personal data

The processing of personal data is only permitted if there is an effective legal basis for the processing of this data. If we process your data, this is regularly done on the basis of your consent in accordance with Art. 6 para. 1 lit. a GDPR and Section 25 para. 1 TTDSG, for the purpose of contract fulfilment in accordance with Art. 6 para. 1 lit. b GDPR (e.g. when using in-app purchases or the use of other paid app functions) or on the basis of legitimate interests in accordance with Art. 6 para. 1 lit. f GDPR, which are always weighed against your interests (e.g. in the context of advertising measures). The relevant legal bases will be specified separately in this privacy policy.

(4) Encryption
This APP uses encryption for security reasons and to protect the transmission of confidential content, such as the enquiries you send to us as the APP operator or the communication between APP users. This encryption prevents the data you transmit from being read by unauthorised third parties.

(5) Changes to this privacy policy
We reserve the right to change this privacy policy at any time in compliance with the legal requirements at.

The GDPR grants data subjects whose personal data is processed by us certain rights, which we would like to inform you about here:

(1) Withdrawal of your consent to data processingMany data processing operations are only possible with your consent. We will expressly obtain this from you before the start of data processing. You can withdraw this consent at any time. All you need to do is send us an informal e-mail. The legality of the data processing operations carried out up to the revocation remains unaffected by the revocation.

RIGHT TO OBJECT TO DATA COLLECTION IN SPECIAL CASES AND TO DIRECT MARKETING
(ART. 21 GDPR)
IF THE DATA PROCESSING IS BASED ON ART. 6 ABS. 1 LIT. E OR F GDPR, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME, ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION, TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASES ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS THE PERSONAL DATA CONCERNED UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS OR FOR THE ESTABLISHMENT, EXERCISE OR DEFENCE OF LEGAL CLAIMS. IF YOUR PERSONAL DATA ARE PROCESSED FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH MARKETING, WHICH INCLUDES PROFILING TO THE EXTENT THAT IT IS RELATED TO SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR THE PURPOSE OF DIRECT MARKETING.

(2) Right to lodge a complaint with a supervisory authority
In the event of breaches of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority. The right to lodge a complaint is without prejudice to other administrative or judicial remedies.

(3) Information, deletion and removal
You have the right to free information about your stored personal data, its origin and recipients and the purpose of the data processing as well as a right to correction or deletion of this data at any time. You can contact us at any time at the address given in the legal notice if you have further questions on the subject of personal data.

(4) Right to restriction of processing
You have the right to request the restriction of the processing of your personal data. To do so, you can contact us at any time at the address given in the legal notice. The right to restriction of processing exists in the following cases:

• If you dispute the accuracy of your personal data stored by us, we generally need time to check this. For the duration of the review, you have the right to request the restriction of the processing of your personal data.
• If the processing of your personal data was/is carried out unlawfully, you can request the restriction of data processing instead of erasure.
• If we no longer need your personal data, but you need it for the exercise, defence or assertion of legal claims, you have the right to request the restriction of the processing of your personal data instead of its erasure.
• If you have lodged an objection in accordance with Art. 21 para. 1 GDPR, a balance must be struck between your interests and ours. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.

If you have restricted the processing of your personal data, this data - apart from its storage - may only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or of a Member State.

(5) Right to data portability
You have the right to have data that we process automatically on the basis of your consent or in fulfilment of a contract handed over to you or to a third party in a commonly used, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done insofar as it is technically feasible.

In order to provide our services via the APP, we require the access rights listed below, which enable us to access certain functions of your device.

Calendar

• Read calendar appointments and confidential information
• Add or change calendar appointments and send emails to guests without the owner's knowledge

Location

• Approximate location (network-based)
• Precise location (GPS and network-based)

Photos/media/files

• Read USB memory contents
• Change or delete USB memory contents

Memory

• Read USB memory contents
• Change or delete USB memory contents

Camera

• Take pictures and videos

Microphone

• Record audio

WLAN connection information

• Retrieve WLAN connections

Other

• Retrieve data from the Internet
• Retrieve network connections
• Pair with Bluetooth devices
• Access Bluetooth settings
• Change network connectivity
• Allow Wi-Fi multicast reception
• Establish and disconnect Wi-Fi connections
• Access all networks
• Change audio settings
• Run on startup
• Control vibration alert
• Deactivate sleep mode
• Read Google service configuration

Bluetooth interaction

• Access Bluetooth settings
• Scan and connect to devices

Access to the device functions is necessary to ensure the functionality of the APP. The legal basis for this data processing is our legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR, your consent within the meaning of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TTDSG and - if a contract has been concluded - the fulfilment of our contractual obligations (Art. 6 para. 1 lit. b GDPR).

(1) General
When you use our APP, we collect the following personal data from you:

• First name and surname
• Email address
• Usage data
• IP address
• Device ID
• Metadata
• Profile pictures

The processing of this personal data is necessary to ensure the functionality of the APP. The legal basis for this data processing is our legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR, your consent within the meaning of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TTDSG and - if a contract has been concluded - the fulfilment of our contractual obligations (Art. 6 para. 1 lit. b GDPR).

(2) Enquiry within the APP, by email, telephone or faxx

If you contact us (e.g. via the contact form within the app, by email, telephone or fax), your enquiry, including all resulting personal data (e.g. name, enquiry), will be stored and processed by us for the purpose of processing your request. This data is processed on the basis of Art. 6 para. 1 lit. b GDPR if your enquiry is related to the fulfilment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on your consent (Art. 6 para. 1 lit. a GDPR) and/or on our legitimate interests (Art. 6 para. 1 lit. f GDPR), as we have a legitimate interest in the effective processing of the enquiries addressed to us. The data you send to us via a contact request will remain with us until you ask us to delete it, revoke your consent to storage or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory statutory provisions - in particular statutory retention periods - remain unaffected. We will not pass on your data without your consent.

The storage period for the data collected in this way is regulated as follows:
The personal data will be stored exclusively for the required period and deleted at the latest when you request deletion, provided that there are no statutory retention obligations to the contrary.

When you access our APP, your behaviour may be statistically evaluated with the help of certain analysis tools and analysed for advertising and market research purposes or to improve our offers. When using such tools, we ensure compliance with the statutory data protection regulations. When using external service providers (processors), we ensure through appropriate contracts with the service providers that the data processing complies with German and European data protection standards.

(1) Google Analytics Firebase
We use Google Analytics Firebase (hereinafter referred to as Google Firebase) to analyse user behaviour. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Firebase includes various functions that allow us to analyse your in-app behaviour. In this way, we can, for example, analyse your screen views, button clicks, in-app purchases or the effectiveness of advertising measures. We can also determine which functions within our app are used frequently or rarely. For these purposes, Google Firebase stores, among other things, the number and duration of sessions, operating systems, device models, region and a range of other data. You can find a detailed overview of the data collected by Google Firebase at:
https://support.google.com/firebase/answer/6318039?hl=en

The use of Google Firebase may require the transfer of your personal data to the USA. Google Firebase is used to optimise this APP and to improve our services. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR. If consent has been requested, Google Firebase is used on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TTDSG. Consent can be revoked at any time.
You can find more information about Google Firebase at:
https://firebase.google.com/
https://firebase.google.com/support/privacy?hl=en

Our app uses the IoT services of Tuya Inc., a provider of smart devices and platforms, to provide and control the functionality of connected devices. Personal data is processed to enable and optimise the use of the devices.

(1) General

Processed data
The following data may be processed in the course of use:

• Device information (e.g. model, status, serial number)
• User data (e.g. user ID, app usage behaviour)
• Connection data (e.g. IP address, network status)
• Location data (if you activate this function)
• Image information (streaming of live videos)
• Sound information (e.g. voice recordings for feeding)

(2) Purpose of data processing

The processing is carried out to provide the functions of our app and the connected devices. In addition, data may be used for analysis purposes and to improve the services.

(3) Legal basis

Data processing takes place on the basis of:

• Art. 6 para. 1 lit. b GDPR (necessary for contract fulfilment) and
• Art. 6 para. 1 lit. f GDPR (legitimate interest, e.g. to improve the services)

Status: November, 2024